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Hotel Reservations
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How do I reserve my room?
Our process is very simple to use. Select from the drop down popular destinations or enter the desired city, enter the dates of arrival and departure, and enter the number of guests. Click the Search button.
A list of hotels will appear on the screen. For more information, click the Select Hotel button. - After room types and rates are returned to your screen, you will be able to choose the rate you desire as well as read room information, then clicking on the Book This Room button on the right side of the screen.
- After you have selected your desired room type, you will be taken to a page to review the reservation information and checkout or continue building your trip.
- After continuing to checkout you will fill out all of the needed information ona form and press the Continue with Purchase button.
- You will have one last review of your information and will be asked to enter your credit card information and press the Complete My Order button.
- If further correspondence is necessary prior to confirming the reservation, a support agent will reply back to you with an email within 24-48 hours.
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Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your security, We utilizes a secure server, which encrypts the credit card number and encodes it into a non-usable form. | | Return to Top |
What credit card types are accepted for guarantee/deposit?
The card types accepted for guarantee/deposit will be listed on the checkout page. | | Return to Top |
My credit card number is correct, but the hotel is not accepting it. Why?
There are a few possibilities: - Your card type is not accepted at the hotel.
- The card expiration date precedes the reservation date.
- You have reached your credit limit.
- There is a computer error.
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Can I specify where I would like my room located (preferred floor, next to pool, etc.)?
You can make any request in the notes section on the checkout page. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability. | | Return to Top |
Is the room rate per person or per night?
All rates are for double occupancy per room, and are quoted on a nightly basis unless otherwise specified. SOME RATES MAY REQUIRE SPECIAL IDENTIFICATION. Taxes are not included unless otherwise specified in the detailed Rate Rules. Extra people, children, roll-away beds and incidentals may be subject to additional charges | | Return to Top |
Why do I pay part of the hotel cost at checkout?
By using our reservation system we require a deposit to act as a gurantee for the us to submit your reservation, The remainder of your reservation cost will be paid upon checkout to the hotel.The intial charge is non-refundable. | | Return to Top |
Why do I not get a room rate for my dates?
Try searching other dates for the hotel you have selected. There is a chance the hotel has become sold out and has no more rooms | | Return to Top |
Why do I keep getting session timed out?
This may occur is you have been browseing the site and the connection between the reservation systen has ended. We suggest you start again or open a new window to continue | | Return to Top |
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What happens when I make a reservation?
Reservation requests will result in a new screen showing a Booking Number, which should be kept and used with any future correspondence. You may also be quoted a Confirmation Number. Additionally, all reservations will be followed up with an email using the same Booking Number and, if available, a Confirmation Number. | | Return to Top |
How long will it take to respond to my reservation request?
All reservation requests will result in a new screen showing a booking Number, which should be kept and used with any future correspondence. All reservations will be followed up with an email using the same Booking Number with the status of your reservation. | | Return to Top |
How do I check on my request for a lodging?
You may view your reservation using the My Profile link. Always feel free to contact us with any inquiries regarding your request. For fastest service, please include your "Booking Number" which you will receive after you submit your booking. | | Return to Top |
I don't have long to wait for a confirmation. What can I do?
Typically, most hotel reservations are made in real time and your confirmation should only take a few seconds. However, there can be delays. In such cases, you will receive an email from us without a confirmation number. When we receive the confirmation number from the property, it will be emailed to you. If there is a special request or rate change associated with your reservation, the request will be sent to a support agent for processing. | | Return to Top |
It takes a minimum of 24 hours before your reservation details reach the hotels computer system. Rest assured, the room is booked; however, the hotel simply has not entered your details into their system yet.
When will my reservation be at the hotel? | | Return to Top |
Once I have made my reservation, will I receive any written confirmation from the hotel?
No. The email confirmation you receive from us directly is all you will need. It displays your Booking Number, the hotel information, the rate, confirmation number, and the hotel's cancellation policy. | | Return to Top |
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What is the cancellation policy on my reservation?
When you are view hotel details and before check out you will be provied the Cancellation Policy or there will be a link to read the cancellation policy. These policies will vary from hotel to hotel, so you must read each one carefully. In general, the standard increments are that you must cancel the room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72 hours prior to your specified arrival; however, these are just general guidelines and the specific policy of the property will prevail. If you cancel before the deadline, generally you will not be charged a penalty but will lose you site deposit. Cancelling after the stated period will result in a cancellation penalty fee. Some reservations are non-refundable and cannot be cancelled after booking.
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How do I cancel a reservation?
You will need to contact us directly by email or phone. | | Return to Top |
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Can I make a reservation over the phone?
Reservations for can be taken over the phone but expect a wait time due to call volume. | | Return to Top |
What type of customer service is offered?
After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents are available Mon-Fri 10-6:30 est. standard time, sat 10:30-5:30. | | Return to Top |
I'm looking for a hotel in Los Angeles. Can you help me?
Our reservation agents will try to assit you the best they can but expecttime on hold due to our high volume of reservations. Please use the hotel search to identify availability and rates around the world. | | Return to Top |
Is there a hotel shuttle service to/from the airport?
Many hotels offer shuttle service to and from the airport. This may be listed on the hotel Information page. If it is offered, there may be a charge by the hotel for this service.This may be listed on the hotel Information page. | | Return to Top |
Is parking available? Free parking? Long-term parking?
Most hotels and vacation rentals offer free parking to their guests, although some may charge. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates). This may be listed on the hotel Information page. | | Return to Top |
What if there will be more than two adults in the room?
Most hotels allow additional guests to stay in the rooms at a charge (usually between $5.00-$20.00 per person). Some hotels and most vacation rentals have a limit on how many people can stay in a room. This may be listed on the hotel Information page. | | Return to Top |
Our children will be with us... do they stay free?
Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. This may be listed on the Hotel Information page. | | Return to Top |
Are rollaway beds/cribs available?
Most hotels and some vacation rentals offer rollaway beds and cribs (typically at a charge- $5.00-$20.00 each). Some may have restrictions on what room types will allow rollaway beds. This may be listed on the hotel Information page. If special requests are accepted, a section will appear on the Reservation Form to insert such requests and submit them to the hotel or vacation rental. | | Return to Top |
What are the directions to the hotel?
The location information of the hotel is sometimes listed on the hotel Information page. This can identify the distance from the hotel to certain landmarks or the airport. Vacation rental reservations will have directions included in the confirmation email. | | Return to Top |
Is breakfast included?
Many hotels offer free breakfast. Often this is a continental breakfast or sometimes just coffee and donuts. It would be very rare for a Vacation rental to provide breakfast. If included, it should be listed on the hotel Information page. | | Return to Top |
What is the Refund Policy?
We strive to provide the best service possible and will work on behalf of our clients to rectify any regrettable circumstances pertaining to your reservation. However, we acts only as an independent agent to secure services of an air carrier, car rental supplier, hotels, or other travel related supplier. Therefore, we have no control over personnel, equipment, or operations of these suppliers and shall not be held liable for any inconvenience, personal injury, property damage, or other loss incurred as a result of any wrongful acts, omissions, or default on the part of the suppliers. All grievances must be reported with any and all supporting documentation within 60 days of the mailing of the first credit card statement showing any discrepancies for billing and payment issues or within 60 days after the completion of travel services provided. | | Return to Top |
Do hotels have minimum age requirements?
Please be aware that some hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be 21 years of age to check into a room. Please inquire with a support Agent or with the hotel directly. | | Return to Top |
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